Vivo

Gamification for the Call Center team training process

Unique Training Experience
+15000
Monthly Active Users
100%
Employee engagement
+15000
Interactions

ABOUT

Vivo

For the second consecutive year, Vivo used the Ludos Pro platform to train its employees through a ludic mechanism with gamified content and activities.

THE CHALLENGE

VIVO needed to deliver training to its Call Center team without taking employees out of their work environment and, at the same time, motivating and engaging users in their day-to-day activities. Additionally, another premise for the training was to convey the message through a different and interactive content.

THE SOLUTION

Thinking about the challenge, we applied gamification techniques within the Ludos Pro platform so that employees could interact with each other and learn about good Call Center practices by engaging storytelling. We created 4 different characters to join the employees during their platform learning journey, each with a type of clothing and language appropriate for their lifestyle. This generated greater identification and resulted in a high rate of engagement with the content.

Login
1/4
Registering
2/4
Map
3/4
Puzzle
4/4

WHAT THEY SAID ABOUT US

“In record time, we were able to launch a platform that stood out and achieved its goals successfully. We have been together for almost two years with a complete and robust endomarketing and incentive platform, having a significant participation of the users, and several compliments from the participants. I definitely recommend it!”

Contact

Get in touch with us! We’d love to help you make your project idea into reality.

icon localização
Av. Nova Independência, 87 - 9º andar - São Paulo/SP • CEP 04570-000
icon telefone
+55 11 5171-6940
logo sioux grouplogo siouxlogo ludos prologo pgblogo movieplaylogo go gamers
icon facebookicon instagramicon linkedin
Talk to a consultant

Fill in the fields below and a specialist will be in touch within 48 hours.

Position
Number of employees
Thank you!
Our specialist will be in touch soon.
Oops! Something went wrong while submitting the form.