Privacy Policy

Last update: October, 01, 2019

We at Ludos Pro (“Ludos Pro” or “We”) are committed to protect your privacy and your data. The purpose of this document is to clarify what information is collected from users (“You”) on our website and subdomain – http://ludospro.com.br – respective services and how this data is used.

In order to offer our services, Ludos Pro, through its website, applications and systems, devices synchronized with it, collects data and information aiming above all, to provide an increasingly better experience for you. We recognize that your privacy is very important, so we take all the possible steps to protect it. This way, this Privacy Policy (“Policy”) aims to inform you how your personal information and data will be collected, used, shared and stored through our websites and respective services. This document is an integral part of our Terms of Use, which contain an overview of our platform.

This Privacy Policy applies when you use our Services that involve online and offline data collection, including Personal data collected through our services and channels, including websites, applications, platform, social networks, customer services (SAC), free materials, points of sale and events. Our users may choose, in some cases, the types of data we collect, use and share, as described in this Privacy Policy.

The acceptance of our Privacy Policy will be done when you register on our platform to enjoy one of the services mentioned above. Such acceptance will take place when you affirmatively agree to the use of your data for each of the purposes described here. This will indicate that you are aware of it and in full agreement with how we will use your information and data. If you choose not to provide us the Personal Data necessary to use our products, or to provide our services (we will indicate when it’s relevant) or if you do not agree with this Policy, we will not be able to provide you our products and services.

If you do not agree with this Policy, please do not continue your registration procedure and do not use our services. However, please let us know your disagreement reasons so that we can clarify or improve them.

This document was written in a simple and accessible way, with examples of data collection and use, so that you can read and understand the way we use your data and offer a safe and comfortable experience using our products and services.

1.What are the sources of personal data collected?

The amount and the type of information collected by us changes depending on your use of our products and services. We will collect different data if you are visiting our website, using our software, social networks, participating in our events, among others.

This Policy applies to Personal Data that we collect from or about you through the following channels:

Ludos Pro Websites: websites for the customer and operated by us, including our own domains/URLs, subdomains, mini websites, blogs, landing pages and websites that we maintain on third party social networks, such as Facebook, Instagram, Linkedin, among others (wesites).

Ludos Pro Websites and mobile applications: Websites or mobile applications for customers and operated by or for Ludos Pro, such as applications for smartphones and tablets.

Ad interactions: Interactions with our ads (example: interaction with one or more of our ads on third party websites. We may receive information about that interaction to optimize the content offered)

Data created by US: In our interactions with you, we may create Personal Data about you, for example, but not limited to reports of your interactions with our website, free download materials, reports of your interactions with our content and emails.

Events: events held by us, as well as events in which Ludos Pro has participation as a sponsor or exhibitor.

It is also worth mentioning that we store information about all contacts made with our users. Such information includes content downloaded from our pages and interactions through e-mail, such as opening and clicks.

By clicking on the content sharing buttons on the social networks available on our pages, the user will be publishing the content through his profile on the selected network. Ludos Pro does not have access to users’ login and password on these networks, and will not publish content on behalf of the user without the users’ consent.

All the data collected is used to provide our services. This way, all the data and information about you is confidential, and we will only use it for the purposes described and authorized by you, mainly so that you can make full use of our services, always aiming to improve your experience as a user.

We use as legal basis for data collection only forms authorized by law, such as, but not limited to consent, the legitimate interest and the regular execution of signed contracts. When the legal basis for the collection is not the consent, we will always observe the current legislation, as well as respect the individual rights and freedoms of the data subjects.

2.What kinds of information are collected by Ludos Pro?

2.1Website visitors

If you only access our websites, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted in your browser using Google Analytics of similar software, to identify how many times you return to our website

“Cookies” are identifiers that allow us to recognize your browser or device and inform us how and when pages and resources on our services are visited and how many people access them

We also use Cookies and browsing data, such as URLs (Uniform Resource Locators) to collect information about the date and time of your visit and the information for which you have searched and viewed. Like most technology companies, we automatically collect this personal data and store it in log files whenever you visit our website or access your account on our network. We may use session cookie (which expire after you close your browser) and long-lasting cookies (which remain on your computer until you delete them) to provide a more personal and interactive experience on our website. The long-lasting cookies can be removed by following the instructions in your Internet browser’s help file. You can choose to limit, refuse or disable cookies through your browser setting. However, some areas of our website may not work properly, which may stop you from taking some advantages of our resources.

This Privacy Policy does not cover the use of Cookies by third parties and we are not responsible for their privacy policies and practices.

2.2 Leads Formation for Ludos Pro

If you interact with our materials and content, we will collect , in addition to your previously mentioned navigation data, your visit data to our pages and other information you choose to share with us, through your interactions with our forms, lading pages and e-mails, for example.

In order to offer content and materials of interest to you, it is often necessary to cross-check the data we collect about you, so that our marketing actions are directed to what you expect to receive from us. We guarantee that this crossing does not harm any individuals rights or freedoms, In addition, you can, at any time, request a change to remove your data from our database through our e-mail faleconosco@ludospro.com.br

Some facilities of using your data may happen such as:

Your e-mail is used to send the content or information requested by you when filling out the form. It can also be used to send newsletters, always related to gamification, training and development, human resources, technology in general, cases and related topics, communication about launch of new free materials or new products from LudosPro and partners. However, the user and cancel the subscripstion at any time.

Our experts will eventually be able to contact you through e-mail or phone to do some research and to show some products and services.

Send you messages about support or service, such as alerts, notifications and updates

Communicate with you about products, services, promotions, news, updates, events and other subjects that you may be interested in

Conduct targeted advertising according to your interests and other information collected.

2.3Data collected by Ludos Pro website, products and services.

If you use any of our websites, products or services, we will collect the following categories and types of personal data: contact details (name, e-mail and phone number), location data (country, state and city), professional profile (your position at the company, name and the segment of the company you work, the number of employees and academic background), billing data (name, social security number or national registry of legal entities (DUNS), address, credit card and bank details), data for marketing purposes (your marketing preferences).

If you register with your social network accounts like Facebook, Linkedin, Microsoft, we will collect the personal data which is publicly accessible on your social network profile, such as name, e-mail and profile pictures. In order to integrate with the services offered, we may collect all data that is available as publicly accessible by these social networks to our system, in addition to the information about your ads, what material and content you interact with, information about the visitors on your website that are available on the platform, among others.

For the registration of access to services and products in the free trial mode, the following topics are collected:

Contact details (name, e-mail and phone number)

Professional profile data (company, company segment, your position at the place and the number of employees)

Location (country, city and state)

To hire our services and products, the following thing are collected:

Contact details (name, e-mail and phone number)

Professional profile data (job title, company, company segment, number of employees)

Location data (country, state and city)

Billing and billing details (corporate name or name, trade name, national registry of legal entities or social security number, legal guardian and his/her social security number, address of the head office, credit card or bank details, when the payment method option is done, options for Small Sized Companies complementary data for issuing invoice and payment currency for international customers.

2.4Data collected by Ludos Pro Customers’ websites, products and services.

It is important to mention that Ludos Pro does not control the information collected by third parties using its system. This data belong to Ludos Pro customers, who

use, release and protect them according to their privacy policies. They are also responsible for get directly the users’ consent and this way, collect, manage and process confidential information.

We embrace the best security practices for information and a safe development on the market. If you have any questions about how your data is being managed, we recommend you to contact the company which is offering services to you.

2.5Participants of Ludos Pro Events

If you attend any events held by Ludos Pro, the necessary data will be collected to confirm your registration (such as name, location data, the company you work and home address)

Your e-mail data, collected at our events, will be shared with our marketing team, in order to send you content and some news related to the event purpose. In addition, you can, at any time, request the removal of your data from our database through our e-mail: faleconosco@ludospro.com.br.

3.Which third parties can Ludos Pro share the data with?

As an online platform, we can operate together with other companies in a wide range of activities, including providing online and offline location, advertisers, sponsors and business partners functionalities as well as dissemination and performance analysis tools.

Accordingly, we held the right to share your information, including location, registrations and interest data, with the companies listed below, whenever possible, anonymously, in order to maintain your privacy as much as possible.

We do not rent, sell or transfer your personal data. We may share your data in the cases mentioned below:

Advertisers: you will eventually be able to directly receive advertisements, content and links displayed in a personalized way from Ludos Pro, according to your interests and behaviors on our platform or other services you interact. Therefore, the data can be shared between us and the targeted advertising platform, mainly unique identifiers, IP addresses, cookies and other information collected from your browser, which can be used to measure the efficiency of online advertising.

Statistics: the stored data may be used for statistical purposes (analytics). These data are grouped together, in order to provide a macro analysis and therefore they do not only seek to better understand how they access our products and services, in order to improve the service and customize products more related to the customers’ interests.

Social Network profiles: we do not control the policies and practices of any other third party website or service, so if you register using your profile on a social network, be aware of this.

We reserve the rights to access, read, preserve and release any data that we believe is necessary to comply with a legal obligation or court order; enforce or apply our Software Terms of Use and other agreements; of protect the rights, property or safety of Ludos Pro, our employees, our users or others.

4.Data transfer

Ludos Pro has its headquarters in Brazil and the data we collect is ruled by Brazilian law. By accessing or using our services of providing personal data to us, you consent to the processing and transfer of such data to Brazil.

5.What are your rights regarding to the data?

You can always choose not to release your data to us, but some of that data may be necessary to register on our platforms or use some of our resources, products or services that we offer to you.

We summarize the rights you have under the General Data Protection Law (GDPL), the other Brazilian sectoral law relating to data protection and the General Data Protection Regulation (GDPR), which are:

Right of access

Right of rectification

Right of exclusion

Right of confirm the existence of a contract

Right to request blocking or removal

Right to the information from public or private entities

Right to restrict processing

Right to automated decision review

Right to object to a contract

Right to explain the logic behind the collection of your data

Right to the information about the possibility of not giving consent and about the consequences of denials

Right to withdraw your consent

6.How long does Ludos Pro store your data?

We will keep your personal data only for as long as it is necessary to fulfill the purposes for which we collect it, including the purpose of complying with any legal and contractual obligations or request from competent authorities.

In case you request the removal of your data or your account, we will keep the data for 72 hours (seventy-two hours) after the removal is request.

7.Information security on Ludos Pro

For your privacy and security, our account is protected with a password. If you access your account through a third party website or service, you may have additional or different login protections through that website or service. You must avoid unauthorized access by third parties to your account and personal data by properly selecting and protecting your password and other connection mechanism and limiting access to your computer or device and browser, logging out after you have completed access to your account.

In order to guarantee your privacy and the protection of your personal data, we embrace the best information security and development practices promoting the protection of your data. We use password encryption practices and other critical information, hiring cloud services with certifications and security seals, using a firewall content control, among others.

If you believe that your personal information has been used incompatibly with the Privacy Police or your choices, or if you have any questions, comments or suggestions related, you can contact us by e-mail: faleconosco@ludospro.com.br

8.Privacy Police changes

This privacy policy may have some updates. Therefore, we recommend you to visit this page periodically so that you are aware of the changes. If relevant changes are made, which a new consent could be required, we will post this update and request you a new consent.