FINANCIAL SECTOR

Gamification at Financial Institutions

Increase your labor force engagement and performance.

Widen awareness and knowledge about products and service

In an ever changing scenario like the one in this area, It’s important to keep the staff and partner networks informed, updated and engaged. Make dense and complicated topics into a pathway of fun and interactive activities in order to explore the features and applications of a diverse range of products and services. Stimulate positive attitudes and behaviors through achievements and goals. Reward the best players (staff and customers) and ensure to reach the information consistency and extent you need.

Improve the quality of your service

Improve customer satisfaction indexes by creating a superb service environment. Besides creating a learning environment with different simulations, you will encourage your staff to achieve new goals at the real world such as: waiting time reduction, higher satisfaction indexes. You may also reward them with virtual or tangible gifts.

Financial literacy for clients and work force

Foster financial literacy from your customers and staff either for them to learn about new investments or saving resources or retirement plans. Create a motivating learning environment to ease their comprehension along with a strategy based on goals and achievements.

Benefits for Financial Institutions

Interest rate fluctuations, regulatory issues, risk management, competitiveness, along with the need of innovations make your customers more demanding each day.

It’s more important than ever to implement guidance strategies for your staff and partner networking through a motivating environment that can constantly generate better and worthier results for your customers.

Raise awareness about new products and services.

Reduce the operating costs.

Improve the performance from analysis teams, call centers, sales and other departments.

Gather information and data about customer behavior and employee behavior.

Stimulate financial education habits.

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Create a learning path with different themes, narratives, mechanics and content, specifically targeted to each type of audience, increasing immersion and training absorption.

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