Improve staff training and customer commitment.
The tourism section is one of the most competitive ones, being for the natural competitiveness of the segment or the kind of relationship existing between customer and service provider. Having a well-trained and motivated labor force is essential to ensure the high quality of the service provided and the customer loyalty.
In a gamified strategy, it’s important to ensure that staff know how to handle several situations and using game mechanics to identify behaviors is a great way. Create a reward program for your customers through level progressions and achievements in a way that the greater their loyalty, the greater their rewards.
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Create a learning path with different themes, narratives, mechanics and content, specifically targeted to each type of audience, increasing immersion and training absorption.