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Accessibility Create a inclusive learning experience
Environment Create a universe for your users
Learning Create courses, teach and evaluate
Rewards Engage your users through rewards
Progression and performance Follow the development of your users
Communication Keep in touch on and off the platform
Integrations Power up your platform with multiple integrations
Gamification Platform
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Financial Institutions
Insurance
Retail
Health and wellness
Tourism
Service Industry
Government
Education
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Service Industry
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Home / Vivo En

Creating a unique learning experience for a call center team

Results

+ 15000
Active users
+ 90 %
Employees engage
+ 15000
Interactions

2016:

Vivo needed to carry out training with its call-center team, without removing employees from their work environment, while motivating and engaging users in their day-to-day activities. In addition, another premise for the training was to convey the message through differentiated and interactive content.

2017:

In the second edition, the challenge was to talk about communication on social networks and its importance in the distribution of information these days.

Thus, the storytelling brought four different characters on an adventure through Brazil who faced challenges and needed help from their digital followers to solve problems and face different situations.

2018

As a continuation of the 2017 Ao Vivo+ campaign, Ser+ brought the characters together again on a new journey. Once again the company chose Ludos Pro to host another training and engagement campaign.

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Speed up the learning process

Create a learning path with different themes, narratives, mechanics and content, specifically targeted to each type of audience, increasing immersion and training absorption.

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Ludos Pro
Av. das Nações Unidas, 12.901
Torre Norte - 25º andar
Brooklin - São Paulo - SP
CEP 04578-910
Ludos Pro
Av. das Nações Unidas, 12.901
Torre Norte - 25º andar
Brooklin - São Paulo - SP
CEP 04578-910
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